Although VivoSim is currently 'run' by only one person, it is also very much a 'community ', so as long as you have a little patience and try to always be polite to others, you should generally find it easy to get answers to your questions!
Please be aware though that nothing is manned '24/7', and we have many members from many different time zones.
This is probably the best way to ask a question. Anyone can post in the forum at https://vivosim.net/help/forum although if you have not logged into the website, not all topics are available to you.
You can leave a message with the greeter in Mintor welcome area (Mintor is located at hg.vivosim.net:8002:mintor) Also there are occasionally 'open house' community meetings in the Geodome on Mintor that run for about an hour. Check the sign outside for details of the times etc. You can come along at any time during the hour.
Once logged into the website, there is a live chat facility that you can use to ask questions. Note that the chat is a 'real time' system, so your message is only seen by users that are also logged in at the same time you post.
You can use the Contact form on the website. From the Information menu, select Contact Us